APA (7th ed.) Citation

Angrave, J. (2020). The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping. De Gruyter.

Chicago Style (17th ed.) Citation

Angrave, Jerry. The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping. Berlin ; Boston: De Gruyter, 2020.

MLA (8th ed.) Citation

Angrave, Jerry. The Journey Mapping Playbook: A Practical Guide to Preparing, Facilitating and Unlocking the Value of Customer Journey Mapping. De Gruyter, 2020.