Сравнение структуры и описания процессов жизненного цикла ИТ-услуг в стандарте ИСО/МЭК 20000 (2013) и документах ITIL V3 (2011)
In the work the life cycles of services in the field of information technologies were studied in accordance with the standards ITIL v3 and ISO / IEC 20000-1: 2013, a comparative analysis of the proposed processes was carried out.
| Published in: | Инноватика - 2018 : сборник материалов XIV Международной школы-конференции студентов, аспирантов и молодых ученых, 26-27 апреля 2018 г., г. Томск, Россия С. 376-381 |
|---|---|
| Main Author: | |
| Other Authors: | , |
| Format: | Book Chapter |
| Language: | Russian |
| Subjects: | |
| Online Access: | http://vital.lib.tsu.ru/vital/access/manager/Repository/vtls:000633383 Перейти в каталог НБ ТГУ |
| Summary: | In the work the life cycles of services in the field of information technologies were studied in accordance with the standards ITIL v3 and ISO / IEC 20000-1: 2013, a comparative analysis of the proposed processes was carried out. |
|---|---|
| Bibliography: | Библиогр.: 7 назв. |
| ISBN: | 9785936296154 |