Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance /

Managing Service Productivity Using Frontier Efficiency Methodologies and Multicriteria Decision Making for Improving Service Performance /

This volume describes how frontier efficiency methodologies such as Data Envelopment Analysis (DEA) and other techniques such as multi-criteria decision making can help service industries to improve their performance by providing a ranking of best-practice efficient service units and by identifying...

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Bibliographic Details
Published in:Springer eBooks
Corporate Author: SpringerLink (Online service)
Other Authors: Emrouznejad, Ali (Editor), Cabanda, Emilyn (Editor)
Format: eBook
Language:English
Published: Berlin, Heidelberg : Springer Berlin Heidelberg : Imprint: Springer, 2014.
Series:International Series in Operations Research & Management Science,
Subjects:
Economics.
Operations research.
Economics/Management Science.
Operation Research/Decision Theory.
Operations Research, Management Science.
Production/Logistics/Supply Chain Management.
Online Access:http://dx.doi.org/10.1007/978-3-662-43437-6
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http://dx.doi.org/10.1007/978-3-662-43437-6
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