Two-way communication retrial queue with unreliable server and multiple types of outgoing calls
Retrial queue under consideration is the model of call center operator switchingbetween input and outgoing calls. Incoming calls form a Poisson point process. Uponarrival, an incoming call occupies the server for an exponentially distributed servicetime if the server is idle. If the server if busy,...
| Published in: | Discrete and continuous models and applied computational science Vol. 28, № 1. P. 49-61 |
|---|---|
| Main Author: | |
| Other Authors: | , |
| Format: | Article |
| Language: | English |
| Subjects: | |
| Online Access: | http://vital.lib.tsu.ru/vital/access/manager/Repository/vtls:000792428 Перейти в каталог НБ ТГУ |